In 2000, with the sole purpose of offering a better service level, ELINSA adopted a Quality Management System in keeping with the requirements of the UNE-EN-ISO 9001 standard. This standard is reviewed and adapted continuously, nowadays to fit the 2008 requirements.
The ongoing purpose is that of continued improvement and customer satisfaction. Based on this, improvement goals are periodically reviewed, through the definition of measurable values, attainable in nature, and in keeping with the direction towards which efforts should be oriented.
The general guidelines for the achievement of these objectives are: